PRIVACY POLICY
This Privacy Policy outlines our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, whether offline or online, including through our website. In this Privacy Policy WE, US, or OUR means COHAVI, ABN: 48 004 689 751.
PERSONAL INFORMATION
The types of personal information we may collect about you include:
• your name;
• your contact details, including email address, mailing address and/or telephone number;
• your marital status and/or anniversary;
• your age and/or date of birth;
• your credit card or payment information;
• your demographic information, such as postcode;
• your preferences and/or opinions;
• information provided through customer surveys;
• details of products and services we have supplied to you and/or that you have enquired about, and our communications with you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
• information about your access and use of our Site, including through the use of cookies, your communications with our Site, the type of browser used, operating system details and your Internet service provider domain;
• additional personal information you provide to us directly or indirectly through your use of our Site, associated applications, social media platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
COLLECTION AND USE OF PERSONAL INFORMATION
We may collect, hold, use and disclose personal information for the following purposes:
• to enable you to access and use our Site, associated applications and social media platforms;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and social media platforms;
• to run competitions and/or offer additional benefits;
• for advertising and marketing, including sending promotional information about our products, services, and information from third parties we believe may be of interest to you;
• to comply with our legal obligations and resolve disputes; and
• to assess your employment application.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose personal information to:
• third-party service providers that support us in providing services, including IT service providers, data storage, web-hosting and server providers, payment processors, marketing or advertising providers, and professional advisors;
• our employees, contractors and related entities;
• existing or potential agents or business partners;
• sponsors or promoters of any competitions we run;
• parties to whom our business or assets (or any part of them) are, or may be, transferred in good faith;
• courts, tribunals and regulatory authorities in the event of non-payment for goods or services;
• courts, tribunals, regulatory authorities and law enforcement as required by law or in relation to any prospective or actual legal proceedings;
• third parties who assist in providing information, products, services or direct marketing to you — this may include overseas parties;
• third-party data processors such as Google Analytics, Meta (Facebook) Pixel, Klaviyo, and other analytics or marketing platforms. Some of these parties may store data outside Australia.
We may store personal information overseas. Unless we seek and obtain your consent, we will only disclose your personal information to countries with privacy protections substantially similar to the Australian Privacy Principles, or we will take reasonable steps to ensure overseas recipients protect your personal information accordingly.
YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
CHOICE AND CONSENT
By providing personal information to us, you acknowledge that we may collect, hold, use and disclose it as described in this Privacy Policy. You are not required to provide personal information to us; however, withholding it may limit your ability to use our Site or access our products and services.
INFORMATION FROM THIRD PARTIES: If we receive information about you from a third party, we will treat it in accordance with this Privacy Policy. If you provide information about another individual, you warrant that you have that person’s consent.
RESTRICT: You may choose to restrict the collection or use of your personal information. If you previously agreed to receive direct marketing, you may withdraw consent at any time by contacting us.
ACCESS
You may request details of the personal information we hold about you. An administrative fee may apply. In certain circumstances, as outlined in the Privacy Act 1988 (Cth), we may refuse access.
CORRECTION
If you believe any information we hold is inaccurate, incomplete, irrelevant or outdated, please contact us. We will take reasonable steps to correct it.
COMPLAINTS
If you believe we have breached the Australian Privacy Principles, please contact us with full details. We will promptly investigate and respond in writing with the outcome and any steps taken to address your concerns.
UNSUBSCRIBE
To unsubscribe from our email database or opt-out of marketing communications, please contact us or use the opt-out link provided in the communication.
STORAGE AND SECURITY
We are committed to ensuring that the personal information we collect is secure. We have implemented suitable physical, electronic and managerial safeguards to protect information from misuse, interference, loss, and unauthorised access or disclosure.
However, we cannot guarantee the security of information transmitted over the Internet. Transmission is at your own risk.
COOKIES AND WEB BEACONS
We may use cookies from time to time. Cookies allow third parties such as Google and Meta to show our advertisements across websites as part of retargeting campaigns. If you choose to provide personal information on our Site, it may be linked with cookie data.
We may also use web beacons (Clear GIFs) to monitor behaviour and gather analytics about page views and user interactions.
LINKS TO OTHER WEBSITES
Our Site may include links to external websites. We are not responsible for the privacy practices of those websites, and they are not governed by this Privacy Policy.
AMENDMENTS
We may update this Privacy Policy at any time by publishing the revised version on our Site. We recommend checking periodically to stay informed of any changes.
CONTACT US
Cohavi
ABN: 48 004 689 751
Email: info@cohavi.com
Last update: December 2025